Honouring the teams behind exceptional lounge experiences
The Dragonpass Global Awards are back for a second year, and once again we want to celebrate the lounges and teams who make travel feel better for customers every day.
From warm welcomes and thoughtful service to standout food, comfort, design and innovation, these awards recognise the care, creativity and people behind every memorable lounge experience.
Whether you joined us last year or are entering for the first time, we would love to hear your story.
Why Enter
Celebrate your team
Recognise the people who make the experience special, from front-of-house service to behind-the-scenes operations.
Gain global recognition
Showcase your lounge across the Dragonpass network and be recognised among leading airport lounges around the world.
Inspire others across the network
Share ideas, improvements and moments of excellence that help raise the standard of lounge experiences globally.
The Awards
Each region will have two winners, one for each of the categories below.
Ultimate Lounge of the Year
Awarded to lounges that set the ultimate benchmark for excellence, delivering outstanding experiences across service, design, amenities and overall guest satisfaction.
Rising Star of the Year
Awarded to lounges that may fly under the radar but continue to consistently deliver exceptional service, comfort and memorable moments for travellers.
How To Enter
Each lounge must submit their own entry through the online form.
Entries for 2026 open on 3rd August
Key dates
Judging Criteria
What makes a winning lounge?
The Dragonpass Global Awards 2026 is a worldwide seal of excellence that recognises and rewards those who share the Dragonpass purpose and values to be true champions of better.
What are the judges looking for?
For lounges to be regarded as outstanding, they need to be able to demonstrate their commitment to the Dragonpass brand values in how they operate both internally and externally.
Being innovative, brave & visionary
We’re looking for lounges that have introduced forward-thinking innovations over the past year – improvements that have enhanced both the customer experience and business operations.
For example, implementing automation to boost efficiency, resulting in smoother, more seamless experiences for travellers.
Putting customers first, by caring and supporting
Demonstrating customer-centricity by delivering exceptional, personalised service and going the extra mile to elevate every experience.
For example, staff who are consistently attentive and go above and beyond to assist with special requests on a daily basis.
Being co-creators through collaboration and teamwork
Recognising lounges that actively collaborate with their own teams and with airport partners – including airlines and airport staff.
For example, organising team-building activities to boost morale or partnering on charitable initiatives that give back to the community.
Pursuing excellence
Celebrating lounges that consistently go above and beyond to deliver outstanding experiences for their customers.
For example, sourcing high-quality food and beverages from reputable suppliers, creating comfortable and inviting spaces, and paying close attention to design and detail to enhance the overall experience.
Acting like owners, with confidence and resilience
Recognising lounge teams that take ownership, listen to customer feedback, and use it to drive meaningful improvements.
For example, responding to feedback on lounge occupancy by making changes that enhance the customer experience.
Meet The Judges
Andrew Harrison-Chinn
CMO
Sally Crimes
CPO
Georgios Sikovaris
SVP - Head of Lounge and Partnerships
Ella Li
Corporate Solutions and Premium Lifestyle
Kat Breach
Regional President - EMEA and Americas
Guest Voice
This year, your guests will have the chance to have their say and support the lounges they love.
Ready to share your story?
The Dragonpass Lounge Awards 2026 are now open for entries. Tell us what makes your lounge special and help us celebrate the teams creating better travel experiences around the world.
Because every great journey starts with care
Behind every lounge visit is a team working hard to make travel feel more comfortable, more personal and more enjoyable.
The Dragonpass Global Awards are our way of saying thank you, and of giving your lounge the recognition it deserves.
We look forward to reading your story.
FAQs
Answers to common questions from the Global Lounge Awards 2026