Skip to contentDragonpass
  • Insights
  • Membership

    • Accessibilty

    Dragonpass International Ltd is committed to making all of its digital services accessible to every user, including people with disabilities. We aim to comply with all applicable European and UK regulations—such as the European Accessibility Act and the Equality Act 2010—and with recognised standards and guidelines, including WCAG 2.2. This commitment underpins our dedication to providing equal access across our website, mobile application, IVR, and all text, audio, and visual communications.  

    Scope of this Accessibility Statement

    This accessibility statement applies to the Dragonpass digital platform, including: 

    • Website: The Dragonpass website (primary language English, with content available in 33 European languages). 

    • Mobile App: The Dragonpass mobile application (iOS and Android versions). 

    • IVR System: The Dragonpass interactive voice response telephone service. 

    • Communications: All Dragonpass text, audio and visual communications and content.  

    It covers all features and services offered through these channels across the European Union. (If you require this statement in an alternative format or another language, please contact us.) 

    Current Compliance Status

    Our digital platform is partially compliant with the relevant accessibility requirements of EN 301 549 and WCAG 2.1 AA. This means that while most of the standard’s criteria are met, we are not yet fully compliant and are taking the necessary measures to achieve full conformance. We do not yet claim full WCAG 2.1 AA compliance, as we recognise that achieving complete accessibility is an ongoing process. At present, we have not completed a formal accessibility audit, so we are continually assessing our platform internally. We strive to meet all guidelines, but some minor aspects may still need improvement. (Ensuring 100% accessibility is challenging given the diverse needs of our users, and we are working diligently to address any gaps.) 

    Known Limitations and Non-Accessible Content

    No major accessibility limitations are currently known. We are not aware of any specific content or functionality on our website, app, or IVR that is inaccessible. To date, we have received no reports of accessibility barriers. We have not identified any non-compliant elements, nor are we claiming any exemptions (such as “disproportionate burden” or out-of-scope content) under the applicable laws. However, it is possible that some issues have gone undetected. We are committed to ongoing testing and will update this statement if any accessibility shortcomings are discovered in the future. If you encounter any problem that is not listed in this statement, we encourage you to notify us so we can investigate and resolve it. 

    Feedback and Contact Information

    We welcome feedback on the accessibility of the DragonPass platform. If you experience any difficulty accessing our website, mobile app or IVR, or if you need information in a different format (such as large print, braille, audio description, etc.), please contact us: 

    • Email: dpo@dragonpassuk.com (Data Protection Officer, who also handles accessibility requests) 

    • Call us on:  +44 (0)161 929 8844

    Please provide details of the issue and your contact information. Our team will review your feedback and respond as soon as possible. We usually respond to accessibility enquiries via email in English, but you may also contact us in other major European languages if needed. 

    Enforcement Procedure

    We intend to resolve all accessibility issues directly with users. If you have contacted us regarding an accessibility matter but are not satisfied with our response, you have the right to escalate your complaint under the relevant accessibility regulations. 

    • In the European Union: You can lodge a complaint about our service’s accessibility with the appropriate national enforcement body in your country. Different EU member states have designated different regulatory authorities to handle accessibility compliance. These authorities are empowered to handle accessibility complaints and ensure compliance, and users have the right to report accessibility issues to them.  

    • In the United Kingdom: Dragonpass is a UK-based company and, although the European Accessibility Act is an EU law, we align with its standards in our UK services. In the UK, if you believe we have not met accessibility obligations, you can seek advice or contact the Equality and Human Rights Commission (EHRC). The EHRC is responsible for enforcing digital accessibility for public sector services and oversees the Equality Act 2010 compliance. 

    We recommend that you first contact us at Dragonpass with any concerns. We are committed to working with users to fix issues wherever possible. However, these enforcement pathways are available if you need further assistance or wish to formally pursue a complaint. 

    Preparation of this Accessibility Statement

    This accessibility statement was prepared on 3 June 2025 and follows the model accessibility statement format set out by the European Commission’s Implementing Decision 2018/1523. The statements and compliance status described here are based on a self-assessment of our digital services. No third-party certification or audit has yet been completed, but we intend to commission a comprehensive accessibility audit in the near future. We will update this statement after completing our planned accessibility audit or whenever significant changes are made to our platform. The statement will be reviewed at least annually to ensure its accuracy and to reflect ongoing improvements. (This document is in English; translations or alternative formats can be provided upon request.)