Dragonpass Awards Terms and Conditions

Dragonpass Global Awards Terms and Conditions

1. General

1.1. Welcome to the Dragonpass Global Awards (the “Award(s)”) Terms and Conditions (“Terms and Conditions” or “Terms”) page.

1.2. The Awards are promoted by Dragonpass International Limited (“Dragonpass”), located at Fourth Floor, Charter House, Woodlands Road, Altrincham, Greater Manchester, WA14 1HF, United Kingdom, or its affiliated companies.

1.3. If you have any questions regarding the Awards or these Terms and Conditions, please contact Dragonpass at marketing@dragonpass.com

2. Award Categories

2.1. The Awards are open to all Dragonpass lounge partners within the Dragonpass global network (“Partners”), that have been Partners of Dragonpass for at least 1 (one) year, and include the following categories (the “Award Categories”):

2.1.1. “Rising Star of the Year Award”: awarded for excellence to lounges that may fly under the radar but consistently deliver exceptional service, comfort, and unexpected delight to travellers. 

2.1.2. “Ultimate Lounge of the Year Award”: Awarded to the lounge that set the ultimate benchmark for excellence - delivering consistently outstanding experiences across service, design, amenities, and overall guest satisfaction.

2.2. The above Awards will be awarded to 1 (one) Partner in each of the below regions, with a total of 14 (fourteen) Awards up for grabs:

2.2.1. Africa;

2.2.2. Asia Pacific;

2.2.3. East Asia;

2.2.4. Europe;

2.2.5. Middle East;

2.2.6. North America; and

2.2.7. South America.

2.3. Winners will be announced in December 2025 on Dragonpass’s media and social media channels.

3. How to Enter

3.1. The period to submit nominations for the Awards will run from 12:00 (GMT) 29 September 2025 (the “Opening Date”) to 23:59 (GMT) 10 November 2025 (the “Closing Date”) inclusive.

3.2. All Award nominations must be received by Dragonpass by no later than 23:59pm (GMT) on the Closing Date. Any Award nominations received after the Closing Date shall not be considered or eligible.

3.3. To submit an Award nomination for the Award Categories, all entrants must, during the Award nomination Period, be a Partner of Dragonpass, and must have been a Partner for at least 1 (one) year.

3.4. Nominations of a Partner shall be accepted by Dragonpass subject to obtaining the relevant Partner’s prior written consent and confirmation that they wish to be nominated for the Awards.

3.5. Partners are required to visit the Awards landing page (at https://www.dragonpass.com/global-awards-2025) and click the “Enter now” button.

3.6. Partners are then required to complete the nomination form and submit the completed form by clicking on the “Enter now” button.

3.7. Partners may submit nominations for the Award Categories free of charge and no purchase is necessary.

3.8. Dragonpass will not accept responsibility for Award nominations that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, but not limited to, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind whatsoever.

3.9. Dragonpass will not be responsible for sending or transmitting proof of receipt of the Award nominations.

3.10. By submitting an Award nomination, and taking part in the Awards, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy (accessible at https://www.dragonpass.com/privacy-policy) and Terms of Use (accessible at https://www.dragonpass.com/terms-of-use), all of which will constitute a binding agreement between Dragonpass and you. Accordingly, please ensure that you review these documents before submitting a nomination or taking part in the Awards.

4. Eligibility

4.1. The Awards are open to all Partners as defined in paragraph 3 above, excluding:

4.1.1. Employees of Dragonpass, its holding or subsidiary companies, or its affiliates;

4.1.2. Employees of agents or suppliers of Dragonpass (other than Partners) or its holding or subsidiary companies, or affiliates, who are professionally connected to the Awards or the administration thereof;

4.1.3. Members of the immediate families or households of paragraphs 4.1.1 and 4.1.2 above; and

4.1.4. Partners of Dragonpass that have been Partners for less than 1 (one) year.

4.2. If a Partner nominates itself for an Award, the Partner shall confirm that it is eligible to do so and eligible to win the Award. Dragonpass may require, in its sole discretion, that the Partner provide proof of its eligibility to take part in the Awards.

4.3. If a Partner nominates another Partner for an Award, it shall confirm to Dragonpass that it has the consent from that Partner to submit the Award nomination. Partners who are nominated for Awards must always be informed of such nomination, and by taking part in the Awards, shall agree to be bound by these Terms and Conditions, as well as the Privacy Policy and Terms of Use of Dragonpass.

4.4. Dragonpass will not accept and shall not be responsible for any Award nominations that are:

4.4.1. Automatically generated by computer or other electronic means;

4.4.2. Completed by non-authorized third parties or in bulk;

4.4.3. Illegible, or are reasonably believed to have otherwise been altered, reconstructed, forged or tampered with; or

4.4.4. Incomplete.

4.5. Dragonpass reserves the right to disqualify a Partner in the event that a nomination is found to be false or fraudulent, or in the event of any circumstances concerning a Partner that may potentially cause detriment to the reputation of the Awards, Dragonpass, its affiliates, clients or partners, and/or to their related intellectual property rights. Dragonpass and its affiliates shall not be liable for any such disqualification, or the consequences thereof.

4.6. Dragonpass shall not be responsible for any errors made when submitting a nomination and as such Partners are requested to double check all information provided when submitting a nomination and update us in the event of any changes thereto.

5. The Prizes

5.1. For each Award Category, the following prizes (“Prize(s)”) will be given by Dragonpass to the corresponding winning Partners (“Winners”):

5.1.1. The Prize for the Winners of the Rising Star of the Year Award shall be:

a) a trophy that the Winners can display within their respective lounge or outlet (“Prize Trophy”); and

b) Dragonpass will announce the Winners via an integrated marketing campaign. The Winners will be given a Winner’s promotional toolkit containing a range of digital assets to announce them as Winners in their own marketing materials.

5.1.2. The Prize for the Winners of the Ultimate Lounge of the Year Award shall be:

a) a trophy that the Winners can display within their respective lounge or outlet (“Prize Trophy”); and

5.1.3. The Winners shall be entirely responsible for assessing and paying all applicable federal, provincial, state and/or local taxes in any respect of the Prize(s) received, if any, including any income or withholding taxes. In the event that Dragonpass is or may reasonably become obliged to pay any withholding tax in relation to a Prize, Dragonpass shall be entitled to deduct such tax from the Prize in question.

5.1.4. The Prize is not negotiable or transferable and no cash alternative is offered.

5.1.5. Dragonpass reserves the right, in its sole discretion, to replace the Prize with an alternative Prize of equal or higher value if circumstances beyond Dragonpass's control make it necessary to do so.

6. Winners

6.1. The Winners of the respective Awards will be chosen as follows:

6.1.1. The Winners of both Award Categories will be chosen by a panel of judges selected by Dragonpass (the “Panel”) based on the Award nomination entries submitted by Partners that the Panel considers, in its sole discretion, have met the Panel’s strict criteria.

6.1.2. The decision of Dragonpass regarding any aspect of the Awards is final and binding and cannot be disputed or appealed by Partners or Winners. No correspondence or discussion regarding the decision of the Promoter will be entertained. Dragonpass and/or the Panel may explain some details regarding their choices when announcing the Winners and may explain how the Winners were selected, however, no detailed feedback will be provided about specific decisions or any details about individual nominees or nominations.

6.1.3. The Winners will be notified of their Prize by email between 1 (one) to 4 (four) weeks prior to the Announcement Date, in order to obtain the relevant PR and marketing information required including, but not limited to, quotes for press release, a summary of lounge or experience achievements, and photographs.

6.1.4. To claim the Prize, the Winners will be required to provide their name, company name, email address, phone number, postal address and/or any other relevant details required by Dragonpass. If a Winner fails to respond to Dragonpass within 7 (seven) days of receipt of the notification mentioned in paragraph 6.1.3 above, the Winner's Prize will be forfeited and Dragonpass will be entitled to select another Winner in accordance with the process described above.

6.1.5. The Prize Plaque and Prize Trophy for the Winners of the Awards, as applicable, will be sent by Dragonpass by registered post within 90 (ninety) days of the Winners complying with the conditions set out above, and subject to compliance with paragraph 6.1.6 below. Dragonpass accepts no responsibility and no liability in the event that a Prize is lost, stolen or damaged whilst in transit to the Winner, or if Winners are unable to collect the Prize.

6.1.6. A Prize may not be claimed by a third party on a Winner’s behalf.

7. Limitation of Liability

7.1. Insofar as is permitted by law, Dragonpass, its affiliates, agents or distributors will not in any circumstances be responsible or liable to compensate the Winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence or wilful misconduct of Dragonpass, its affiliates, agents or distributors or that of their employees. Your statutory rights are not affected.

8. Ownership of Nominations and Intellectual Property Rights

8.1. All Award nominations and any accompanying materials submitted to Dragonpass will become the property of Dragonpass upon receipt thereof and will not be returned.

8.2. By submitting your nomination and any accompanying material, you confirm that you have the necessary rights and permission from the nominee Partner to be nominated in accordance with these Terms and Conditions and you agree to:

8.2.1. assign to Dragonpass all of your intellectual property rights in relation thereto with full title guarantee; and

8.2.2. waive all moral rights in and to your Award nomination, and otherwise arising in connection therewith to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

8.3. You agree that Dragonpass may, but is not required to, make some of the details of your nomination, or the accompanying information provided in relation thereto, available on its website at www.dragonpass.com and/or any other media, or internally with Dragonpass and its affiliates, whether now known or invented in the future, and in connection with any publicity of the Awards.

8.4. You agree to grant to Dragonpass a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the nomination and any accompanying materials related thereto, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the nomination and any accompanying materials for the purposes set out in paragraph 8.3 above.

8.5. The "Dragonpass Global Awards" name, website, logo and all corresponding and related marketing material for the Awards are the intellectual property of Dragonpass who own, manage and administer the Awards and Dragonpass accordingly reserves all rights related thereto. Use of any of the above materials without our permission constitutes (outside the legally permitted limitations) an infringement of our intellectual property rights, for which you may be held liable. Please contact us at [insert] if you wish to make use of such materials and follow the guidelines we provide in this respect. If you do make use of such materials without our permission, or outside the legally permitted limitations, or if you do not comply with the provided guidelines, or if you make false claims in relation to the Awards, you shall be required to cease and desist this use upon our first request and remove any published material in relation thereto.

8.6. All nominated Partners and Winners will be asked to take part in certain promotional activities relating to the Awards. Dragonpass may use the details of the nominations (including but not limited to name, location, details of the entries) and any associated pictures or visuals in relation to the promotion of the Awards and the results of the Awards. This could include, but is not limited to, promotion on websites, press releases, case studies, media, filming at the Awards event, and all event collateral such as brochures, social media and print. Dragonpass may alter or edit the nomination content as appropriate, in its sole discretion, for the promotion of the Awards and the results thereof.

9. Data Protection and Publicity

9.1. By submitting a nomination, all Partners consent to the use of their personal data by Dragonpass for the purposes of the administration of the Awards and any other purposes to which the Partners have consented.

9.2. Any use of personal data received by Dragonpass in the course of the Awards is subject to all applicable data protection laws and to the Privacy Policy of Dragonpass.

10. Miscellaneous

10.1. If for whatever reason, Dragonpass reasonably believes that there has been a breach of these Terms and Conditions, the Terms of Use, or the Privacy Policy, Dragonpass may, in its sole discretion, reserve the right to exclude you from nominating a Partner or participating in the Awards.

10.2. Dragonpass reserves the right at any time to modify or discontinue, temporarily or permanently, any or all Awards, with or without prior notice, due to reasons outside our reasonable control or due to any other circumstances, in our sole discretion. Such decision shall be final and binding.

10.3. To the extent permitted by applicable laws, Dragonpass shall not be liable for any failure to comply with our obligations where such failure is caused by something outside our reasonable control. Such circumstances include, but are not limited to, weather conditions, fire, flood, hurricane, strikes, sickness, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

10.4. Dragonpass reserves the right to review, amend and/or revise these Terms and Conditions at any time, in its sole discretion and without notice, and by continuing to take part in the Awards subsequent to any such revision of these Terms and Conditions, you shall be deemed to have agreed to any such new or amended Terms and you accordingly agree that no liability shall attach to Dragonpass as a result thereof.

10.5. If a provision of these Terms and Conditions is invalid or unenforceable for whatever reason, this shall not affect the validity of the other provisions contained herein.

10.6. These Terms and Conditions shall be governed by the laws of England and Wales and accordingly you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

10.7. All entries must be made in accordance with these Terms and Conditions.